Returns and Exchanges Policy
At Etara.co.in, we strive to ensure your complete satisfaction with our products. Please note that we do not accept returns or exchanges except in cases where the product is damaged or defective upon receipt. If you receive a damaged or defective product, you may qualify for an exchange, refund, or store credit, depending on the situation.
Damage or Defect Claims:
- Requirement: To initiate the return or exchange process for a damaged or defective product, you must provide an unboxing video within 3 days of receiving your order. This video helps us assess the issue and expedite the resolution process.
- Refund Process: If your return or exchange is approved and you opt for a refund, the amount will be credited to your bank account within 5-7 working days. Refunds are processed based on the original method of payment used during the purchase.
Non-Returnable Items:
Please note that certain items may not be eligible for return or exchange due to hygiene reasons or other restrictions as outlined in our product descriptions.
Contact Us:
If you have any questions about our returns and exchanges policy, please contact our customer service team at Etara.co.in@gmail.com . We are here to assist you and ensure your shopping experience with Etara.co.in is enjoyable and hassle-free.